Right of Withdrawal

If you are a consumer in the EU, you may withdraw from the contract within 14 days of receiving the goods, without giving a reason. SextoysDeluxe also offers a voluntary 30-day return period, described on the Returns & Refunds page.

Tell us before the period ends. Email info@sextoysdeluxe.com, or write to Merqvix, Keizersgracht 4, 1015 CN Amsterdam, the Netherlands. We reimburse the price within 14 days of being told, using the original payment method. We may wait until we have received the goods back or until you have shown they were sent.

Article 16(e) of Directive 2011/83/EU excludes the right of withdrawal for sealed intimate goods that are not suitable for return once unsealed, for health protection and hygiene, when the seal was broken after delivery. That exception does not apply when the product is faulty.

Model withdrawal form

To Merqvix (SextoysDeluxe), Keizersgracht 4, 1015 CN Amsterdam, the Netherlands, info@sextoysdeluxe.com:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Date: